Privacy Policy

Riva Group is responsible for the processing of personal data as shown in this privacy statement.


Riva Group
Oostzeedijk beneden 193-199
3061 VS Rotterdam
010 - 2361795

Personal data that we process

Riva Group processes your personal data because you use our services and/or because you provide these to us yourself. Below you will find an overview of the personal data that we process:

- Name and address data
- Contact details (email address and telephone number)
- Identity data (passport)
- Payment details (bank account number)
- Communication between you and Riva Group
- Income data (employer's statement, work contract and/or payslips)
- Property details landlord (VVE)

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us at and we will remove this information.


For what purpose and on what basis we process personal data

- Riva Group processes your personal data for the following purposes:
- To be able to call or email you if this is necessary to be able to perform our services;
- To be able to carry out a service contract;
- To be able to draw up rental contracts;
- To be able to draw up rental contracts;
- To perform screenings (tenants);
- To be able to invoice;
- For improving, testing and checking the effectiveness of our service;
- To keep track of measurement data from the website, such as the total number of visitors, traffic and demographic patterns;
- Determining or solving technological problems.


How long we keep personal data

Riva Group does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected.

Sharing of personal data with third parties

Riva Group shares your personal data with various third parties if this is necessary to perform the service and to comply with a possible legal obligation. We conclude a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Riva Group remains responsible for these processes. Processors that we use, for example, are parties that offer and host the software used by us. We also engage IT service providers for the management of our IT network. Riva Group also provides various personal details of tenants to landlords. We only do this with your explicit permission.

Cookies, or similar techniques, that we use

Riva Group only uses technical, functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.


Log file information

We collect information that your browser sends whenever you visit our service. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. The tools use ‘cookies’, which are text files placed on your device, to collect your log information and behavior information in an anonymous form. We collect and use this analytics information with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.

Google Analytics

With respect to Google Analytics, although Google Analytics plants a permanent cookie on your web browser to identify you, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by disabling cookies.

Functional Cookies

Functional cookies are cookies that are essential for the functioning of the service. Without these cookies, the service is unable to function properly. This means that these cookies cannot be turned off. There is a difference between session functional cookies and permanent functional cookies. The session cookies are deleted after you have left the service. The permanent cookies are saved to prevent you from having to perform the same action all over again. An example of the use of permanent cookies are purchases which you have saved in your cart on a shopping website. We do not share the information obtained with these cookies with third parties.

Click here for more information about our cookie policy.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Riva Group and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Riva Group would also like to point out that you have the option to file a complaint with the national data protection authority, the Dutch Data Protection Authority.


How we protect personal data

Riva Group takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact us or via


How to contact us

If you have any questions about this privacy policy of the service, please contact us by sending an email to

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